This Privacy Policy explains how LA LA VOS International Trade Co., Limited handles personal information. It was prepared and maintained by the developer LaLaVos Trade on behalf of the Company. Throughout this document the terms we, us, our, and the Company all refer to LA LA VOS International Trade Co., Limited, whose registered trading address is Rm 1618A 16/F PIONEER CTR, 750 NATHAN RD, Mong Kok, Hong Kong (HK). We sell export goods and provide sourcing services, and we take the privacy of every buyer, supplier, and visitor seriously.
1. Scope of This Policy
This policy applies to personal information that the Company collects through this website, through email and telephone correspondence, through purchase orders and shipping documents, and through any other channel connected to our export trading business. It covers buyers, prospective buyers, suppliers, logistics partners, and any individual who contacts our office at Rm 1618A 16/F PIONEER CTR, 750 NATHAN RD, Mong Kok, Hong Kong (HK).
It does not cover information held by third parties that we do not control, nor does it cover anonymous business data that cannot be linked to a living individual. Where a separate written agreement between you and the Company sets out additional privacy commitments, that agreement applies alongside this policy.
2. Information We Collect
We collect only the information we need to trade, to ship, and to answer your enquiries. The categories are as follows.
Contact and identity data
Your name, company name, job title, business email address, telephone number, and postal address. When you place an order we may also record a delivery address, a customs contact, and the name of the person who signs for the goods at the destination. If you use a company account, we may record the name of the colleague who placed the order on your behalf.
Transaction data
Purchase order numbers, product descriptions, quantities, agreed prices, invoice details, payment references, shipping instructions, and any correspondence about a consignment. We record the agreed specification, the approved sample, and the inspection result so that a later order can be weighed against the same standard. We do not store full payment card numbers on this website.
Technical data
Internet protocol address, browser type and version, device type, pages viewed on this site, and the time of your visit. This data is used to keep the site working and secure, to diagnose faults, and to protect against automated abuse. It is not used to identify you personally unless a security incident requires it.
Communication data
Emails, call notes, and messages that pass between you and our export desk. We keep a record of a customer instruction so that we can prove what was agreed if a question arises later during inspection or freight. This is a normal part of running a trading house with accountability.
Sensitive data
We do not seek sensitive personal data such as health details, political opinions, or religious beliefs, and we ask that you do not send such information to us through this website or by email. If you do send it, we will delete it once we notice it.
2A. Data Minimisation and Accuracy
We follow a simple rule on the weighing bench: take only what the order needs. When a document asks for a field we do not require, we leave it out rather than collect it for no reason. This habit reduces risk for you and for us, and it keeps our records clean.
Please help us keep your information accurate. If your address, contact person, or company details change, tell us and we will update the record. Accurate data means fewer delays at customs, fewer misdelivered parcels, and a faster reply when you need support. If you see an error in a document we have issued, point it out before the consignment moves and we will correct it promptly.
3. How We Collect Information
Most of the information we hold comes directly from you. You give it to us when you complete the contact form, when you send an email to info@lalavostrade.lat, when you call +13466962725, or when you sign and return a purchase order or shipping instruction.
We also receive information indirectly from freight forwarders, customs brokers, inspection agencies, and payment providers who act on our instruction or yours. For example, a broker may confirm the delivery address that we must print on a bill of lading.
Finally, a small amount of technical data is collected automatically by the servers that host this website and by the browser you use to reach it. We use that data in aggregate to understand which pages are read and to protect the site against misuse.
4. Why We Use Your Information
We use personal information for the following purposes.
- To respond to your enquiry and prepare a quotation.
- To process and fulfil an order, including inspection, packing, and consolidation.
- To arrange freight, insurance, and customs clearance for a consignment.
- To issue invoices, record payments, and keep proper accounting records.
- To provide customer support and answer questions about a shipment.
- To meet legal, tax, and regulatory duties in Hong Kong and in the destination market.
- To protect the Company against fraud, misuse, and legal claims.
- To improve our services and understand which lines buyers value most.
Where we use data for a purpose that is not listed here, we will tell you and, where required, ask for your consent before we begin. We do not process personal information for automated decision making that produces a legal effect about you, and we do not build advertising profiles from your data.
We also use transaction information in an aggregated, anonymous form to see how our six working lines perform across a season. This helps us decide where to open a new supplier relationship or where to strengthen an existing one, and it never identifies an individual buyer.
5. Our Legal Basis for Processing
We process personal information on one or more of the following bases, depending on the activity.
Performance of a contract
We need your data to enter into and carry out an order for goods or services. Without it, we cannot quote, invoice, or ship.
Legitimate interests
We use data to run our business soundly, to prevent fraud, to secure our systems, and to answer enquiries. We balance those interests against your rights and expectations.
Legal obligation
Customs, tax, and commercial law require us to keep records of transactions and to disclose them to authorities when lawfully asked.
Consent
Where we rely on consent, such as for optional marketing messages, you may withdraw it at any time without affecting the service you receive.
7. International Transfers
Export trade crosses borders by nature, so your information may be transferred to suppliers, forwarders, and brokers in other countries. When we transfer personal data outside Hong Kong we take reasonable steps to ensure a comparable level of protection, for example by using contractual clauses, by choosing partners with established privacy practices, and by limiting the data to the minimum needed.
If you would like to know more about the safeguards used for a particular transfer, you may contact us using the details in section 17 and we will explain the arrangement.
8. How Long We Keep Information
We keep personal information only as long as it serves the purpose for which it was collected, plus any period required by law. As a guide, order and shipping records are kept for seven years to satisfy tax and customs duties, enquiry correspondence is kept for two years, and technical server logs are kept for twelve months.
When a retention period ends we delete the data securely or, where deletion is not immediately possible, we isolate it so that it is no longer used for any active purpose. We review our retention schedule each year to ensure it remains appropriate.
9. How We Protect Information
We use administrative, technical, and physical safeguards to protect personal information. These include restricting access to staff who need the data to do their work, using password protected devices and services, keeping paper records in a locked cabinet at our Mong Kok office, and requiring suppliers and partners to handle data responsibly.
Access to our order system is granted by role. A colleague in freight coordination sees the shipment details but not the accounting ledger, while an accountant sees the invoice but not the production sample. When a colleague leaves the Company, access is removed on the last working day. We back up our records so that a failed device does not destroy a customer order, and we test that the backups can be restored.
No method of transmission or storage is perfectly secure, so we cannot promise absolute security. If a breach occurs that is likely to harm you, we will notify you and the relevant authority as required by applicable law, and we will act quickly to limit the damage. We will also review what went wrong and strengthen the relevant control so that the same weakness cannot be used twice.
11. Marketing Communications
We may send you occasional updates about our export lines, new seasons, or changes to our services if you have asked to receive them or if we have an existing trading relationship and the message relates to similar goods. Every marketing message includes a simple way to opt out.
We do not rent, sell, or trade your contact details to any other company for their own marketing. If you opt out, you will still receive messages that are strictly necessary to complete an order you have placed.
12. Your Privacy Rights
Subject to local law, you have the right to ask whether we hold personal information about you and to obtain a copy. You may also ask us to correct inaccurate data, to delete data that we no longer need, to restrict how we use it, or to object to certain processing.
Where we rely on consent, you may withdraw it at any time. Where we process data to perform a contract, you may ask for a portable copy in a common format. We will respond within the time allowed by law, usually within forty days, and we will explain any lawful reason for refusing a request.
13. Making an Access Request
To make a request, write to us at info@lalavostrade.lat or by post to LA LA VOS International Trade Co., Limited, Rm 1618A 16/F PIONEER CTR, 750 NATHAN RD, Mong Kok, Hong Kong (HK). Please describe the information you seek and the right you wish to exercise, and provide enough detail for us to identify you.
We may ask for proof of identity to protect against disclosure to the wrong person. We do not charge a fee for a reasonable request, though we may charge a modest amount for a request that is clearly excessive or repetitive. If we need more time to answer, we will tell you why.
14. Privacy for Children
Our services are meant for businesses and adults. This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of sixteen. If you believe that a child has sent us personal information, please contact us and we will delete it promptly.
Where a supplier or partner occasionally handles data of young workers, we expect that partner to comply with the child protection and labour laws that apply where the work is performed. We do not ask for or keep information about children as part of our normal trading activity.
15. Third Party Websites and Links
This website may contain links to supplier sites, carrier tracking pages, or other external resources. Those sites have their own privacy policies, and we are not responsible for how they collect or use your data. We encourage you to read the policy of any site you visit before providing personal information.
When you follow a link from our site, you leave our environment. A link does not mean that we endorse the content, the products, or the privacy practices of the destination. Please treat external sites with the same caution you would apply anywhere else.
16. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, in technology, or in the law. When we make a material change we will post the new version on this page and update the effective date at the top. Where the change is significant and affects how we use your data, we will take reasonable steps to bring it to your attention.
We encourage you to review this page periodically. Continuing to use our services after a change takes effect means that you accept the updated policy. The developer LaLaVos Trade keeps the text current on behalf of the Company.
17. Profiling and Automated Decisions
We do not make decisions about you by purely automated means that produce a legal or similarly significant effect. A decision to accept an order, extend credit, or hold a shipment is always reviewed by a member of our team. We may use simple rules to sort enquiries by product line or to flag an unusually large order for a second look, but a person remains accountable for the outcome.
If in future we adopt a tool that makes a significant automated decision, we will tell you, explain the logic in plain terms, and give you a way to ask for human review. We would only take that step where the tool improved the service and the law permitted it.
18. AI Tools and Data Handling
Our team may use office software that includes language or translation assistance to draft routine replies and to translate a specification note. When such a tool is used, we do not paste sensitive contract terms, payment details, or personal identifiers into it. The final message and the final decision remain with our staff, who check the output before it leaves the bench.
We do not sell your data to any party for the purpose of training a third party model. If a service provider changes its terms in a way that would affect your information, we review the arrangement and, where needed, move to a service with comparable safeguards. Questions about this practice can be sent to the contact address in the final section.
19. Complaints and Contact
If you have a question, a concern, or a complaint about how we handle personal information, please contact us first so that we can try to resolve it. You can reach us at info@lalavostrade.lat or by telephone at +13466962725, or write to LA LA VOS International Trade Co., Limited, Rm 1618A 16/F PIONEER CTR, 750 NATHAN RD, Mong Kok, Hong Kong (HK).
If you are not satisfied with our response, you may raise the matter with the privacy regulator in your own country or, for Hong Kong matters, with the Office of the Privacy Commissioner for Personal Data. We will cooperate fully with any lawful investigation into our handling of personal data.